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Golden Ankle

Returns & Refunds Policy

Return window

You may return eligible items within 30 days of the delivery date. Requests made after that window can't be accepted.

Condition required

  • Unworn, undamaged and free of perfume, lotion or makeup residue.
  • In the original pouch or box, with any tags still attached.
  • Complete — all charms, extenders and packaging included.

What can't be returned

  • Items marked final sale or clearance on the product page.
  • Custom or personalised pieces made to your specification.
  • Items showing signs of wear, resizing or attempted repair.
  • Gift cards, where offered.

Eligibility is stated on each product page, so check it before ordering if returnability matters to you.

How to start a return

  1. Email info@goldenankle.space with your order number and which items you're returning, or use our contact form.
  2. We'll reply with return instructions and the return address.
  3. Pack the item securely and send it with a tracked service.
  4. Keep your tracking number until the refund appears.

Please don't send anything back before contacting us — unannounced returns can't be matched to your order.

Return postage

Return postage is the customer's responsibility unless the item arrived damaged, faulty or incorrect, in which case we cover it. Original shipping charges are not refunded on change-of-mind returns.

Exchanges

For a different length, colour or style, return the original item for a refund and place a new order so your replacement isn't held up while the return is in transit.

Refunds

Once we receive and inspect your return, we'll email you the outcome and issue an approved refund to your original payment method. We process refunds within 3 business days of approval; your bank or card issuer then decides how quickly it appears on your statement, typically within 5–10 business days.

Damaged, faulty or incorrect items

Email photographs of the item and its packaging within 7 days of delivery. We'll arrange a replacement or a full refund including shipping, at your choice.

Cancellations

Contact us as soon as possible after ordering. If the parcel hasn't been packed we can cancel it and refund in full. After dispatch, use the return process above.

Contact

Golden Ankle LLC, 11801 Edgemont Cir, Oklahoma City, OK 73162. info@goldenankle.space · +1 (512) 500-8612. Customer care: Monday–Friday, 9am–5pm CT.