Shipping & Delivery Policy
Processing time
Orders are picked, checked and packed within 1–2 business days of payment. Orders placed at weekends or on public holidays begin processing on the next business day.
Rates and services
- Standard shipping — $5.95. Typically 3–7 business days after dispatch.
- Expedited shipping — $14.95. Typically 2–3 business days after dispatch.
- Free standard shipping on orders over $75 (calculated after discounts, before tax).
Transit times are carrier estimates, not guarantees. Weather, carrier backlogs and incorrect addresses can extend them.
Where we ship
Orders ship from the United States. Available destinations and their rates are shown at checkout — if your country isn't listed at checkout, we can't ship there yet. Where international delivery is offered, any import duties, taxes or customs fees are the recipient's responsibility and are not collected by us.
Tracking
You'll receive a confirmation email when you order and a tracking link once the carrier scans your parcel. You can also check status on our order tracking page. Tracking can take up to 24 hours to begin updating.
Address accuracy
Please double-check your address before paying. If a parcel is returned to us because the address was incomplete or incorrect, we'll reship it once you cover the return and reshipping cost, or refund the items less the original shipping charge.
Delayed, lost or damaged parcels
If tracking hasn't moved for seven business days, contact us and we'll open an enquiry with the carrier. If your order arrives damaged, email photographs of the item and packaging within 7 days of delivery to info@goldenankle.space and we'll replace or refund it.
Missing package marked delivered
Check with household members and around your property first, then contact us within 7 days of the delivery scan so we can raise it with the carrier.
Contact
Golden Ankle LLC, 11801 Edgemont Cir, Oklahoma City, OK 73162. info@goldenankle.space · +1 (512) 500-8612. Customer care: Monday–Friday, 9am–5pm CT.